The Farmers Insurance Group of Companies ®
Farmers Insurance Exchange • Farmers Texas County Mutual Insurance Company • Fire Insurance Exchange • Mid-Century Insurance Company • Truck Insurance Exchange • Foremost Insurance Company Grand Rapids, Michigan • Foremost Property and Casualty Insurance Company • Foremost Signature Insurance Company
Q: What is required to sign up for online billing?
A: You need to have access to the Internet and a valid e-mail address. Your computer must have an operating system and web browser that is supported by this Service (see "What is an appropriate browser" below). When you sign up, we will ask you for your account number and your five-digit zip code. When you have completed enrollment you will be able to view your most recent invoices and make online payments.
Q: What is an appropriate browser?
A: Your web browser must be set to enable 128-bit encryption to make your information unreadable as it passes over the Internet. This Service is designed to work with Windows Internet Explorer. Other web browsers may be used, but Microsoft-based web browsers will produce the best results.
Q: Why are only some versions of browsers supported?
A: To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this Service. Some browser versions do not support the needed levels of encryption.
Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
A: The online payment Service uses the following security features:
Q: How do I know when a secure session has been created?
A: Most of the supported browsers will give you a message box stating when you are going into a secure session. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure.
Q: What are my obligations to help maintain secure transactions?
A: You are responsible for not giving out your user name and password for this site, bank account information, bank routing information, or billing account information to unauthorized users. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details,
please click Terms and Conditions.
Q: When setting up my payment method, where can I find my bank's routing transit number and checking account number?
A: The nine-digit routing transit number can be found on the lower left-hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods. This may vary by bank, if you have any question in regards to either your routing or account number, please contact your bank.
Q: Can I set up more than one bank account to make on line payments from?
A: Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.
Q: Do you accept credit card payments?
A: For eligible accounts we accept VISA®, MasterCard® , American Express® and Discover®.
Q: Is there a fee for using the Service?
A: No. There is no fee for using the Service.
Q: When will the payment be applied to my billing account?
A: Payments made Monday through Thursday prior to 5:30 PM Eastern Time will be credited to your billing account on the same business day that the payment is made. Payments made after 5:30 PM Eastern Time will be credited on the next business day. Payments made on Friday prior to 5:30 PM Eastern Time will be processed using the subsequent Sunday's date.
Q: If the payment is past due, will my insurance coverage automatically be reinstated?
A: Payment of a past due premium does not automatically reinstate policy coverage. If you have a question about your past due premium, please call 1-855-323-5350.
Q: How can I print a copy of my on-line statement?
A: We recommend that you download the statement into PDF format and print it using Adobe® Reader® software. You may also use the print function on your web browser, but that method may produce unsatisfactory results.
Q: Will we continue to send paper bills through the mail?
A: When you enroll for our online billing Service we will automatically discontinue sending future invoices using the US Postal Service. You will receive an Email notification whenever a new invoice is available for your review.
Q: How can I contact Customer Service if I have questions about the online billing Service?
A: For information about online statements, payments made via the Internet, or any other questions about this Service, please contact us toll free at 1-855-323-5350.